Transforming CX for Increased Efficiency, Reduced Costs and Better Outcomes
Choose a Solution That Can Evolve with Your Business
See how Playvox can optimize your customer experience
Thinking about someone else for WFM? Ask these questions first:
How is forecasting done? Does the tool account for multi-step interactions?
With Playvox, you can forecast for mulit-interactions – and not just for your frontline, but for all other teams who your frontline or support teams interact with (e.g., billing, etc.)
Can you see adherence to the forecast in real-time?
Playvox WFM lets you see adherence (in real-time) – by interaction and support ticket type – as compared to your forecast.
Does the tool scale with your business? Or will you outgrow it as your operations organization scales?
Playvox has all the features and functionality you need as your business grows. Thousands of agents or interactions? No problem. All of the features and functionality you need – for now and in the future.
Can you get real-time intraday views? On activities, channels, all locations and on all platforms? Can you see all of this on a single screen in real-time?
Playvox offers real-time intraday views – on activities, channels, locations, and platforms --- everything you want to know – all in a single screen – all in real-time
Can you view a dashboard on a single screen in real-time?
With Playvox, you can see real-time views on activities, channels, and locations - all on a single screen.
Do They Have The Expertise That You Need?
Playvox has over 100+ years of industry experience in the contact center and customer experience industry. No one understands you the way we do.
Mirella E
Customer Experience
"I really like the possibility of listing various important information, working as a database for consultation and a place to share reports with coworkers, everything to make work environment a lot better. "
"I like the interface of the site, and its user-friendly and easy to use. I used several other WFM tools, and this is one of the best-looking sites. I like how easy it is to clone schedules and utilize the schedule tasks analysis."
Robin L.
User in Consumer Services
"Implementing Playvox in our Customer Service team means that we've been able to easily provide valuable feedback and improvement to everyone. "
Shanice F
Customer Experience Specialist
"Worth exploring and easy to monitor and utilize. The Work and Performance Summary are very helpful in checking the agents."
Erin G.
Team Supervisor at Mid-Market
"Most helpful function of Playvox WFM is the Analysis tab which helps us forecast for the upcoming months and be prepared for Seasonal activities in our account."
JR L.
Tools and Systems Coordinator
See Why Our Customers Love Us
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The Other Guys
Digital-centric, cloud-native - built for the modern customer care / customer service center
Ability to support multi-step cases/ tickets for WFM
Easy integration to the leading CRM and CCaaS solutions
Various Real-time insights
What Makes Playvox the Leading WFM Software?
Integrations with the software you use every day
Playvox Workforce Management Software connects with your entire ecosystem, allowing your tools to work in tandem to boost your efficiency and agent experiences.
Erin Filsinger
Director of Workforce Management at ZenDesk
"We were able to initiate a global shift alignment within 30 days to know exactly where we needed to put all of our people on what shifts 24/7 because we could see our trouble spots that we were blind to before."
Voice-dominant - not for modern digital channels like chat, tickets, or social media
Built on legacy algorithms that were designed for the asynchronous interactions and call volume
Born on-premises, shifted to the cloud, so digital integrations are lacking
Lacking real-time insights
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